Call-on-Doc Breach: Personal and Health Data Exposed
Call-on-Doc, a telehealth platform, reported a data breach stemming from an incident in December 2025, with filing occurring in September 2026. This security event compromised sensitive personal and health information, raising concerns about identity theft and medical fraud for affected individuals.
This breach is real, not a scam. Call-on-Doc officially reported it to the Texas Attorney General on September 21, 2026.
Reviewed by David S. Harris, Esq., data breach and class action attorney (Florida Bar No. 0112739). Free consultation: 786-306-7278
Received a Call-on-Doc notification letter? Find out in minutes if you qualify for compensation.
Free case review- State
- Texas
- Breach date
- December 22, 2025
- Reported
- September 21, 2026
What may have been exposed
- Full Name
- Date of Birth
- Social Security Number
- Medical Record Number
- Health Insurance ID Number
- Diagnosis and Treatment Information
- Prescription Information
- Provider and Treatment Dates
- Billing and Financial Information
Call-on-Doc, a telehealth and online medical consultation platform, recently confirmed a data breach. The incident, which occurred on December 22, 2025, was officially reported to the Texas Attorney General on September 21, 2026. As a provider handling vast quantities of deeply personal and sensitive information for medical diagnoses and treatment, Call-on-Doc relies on the continuous electronic storage of patient data.
The compromised data types identified include Full Name, Date of Birth, Social Security Number, Medical Record Number, Health Insurance ID Number, Diagnosis and Treatment Information, Prescription Information, Provider and Treatment Dates, and Billing and Financial Information. The exposure of such a comprehensive range of health and personal identifiers creates significant, long-term risks for those impacted by the breach.
Cybercriminals often exploit this kind of stolen data for various illicit activities. This can range from medical fraud, where bad actors use your identity to obtain unauthorized care or bill insurance, to financial identity theft through fraudulent credit applications. The combination of intimate medical details with foundational identifiers like Social Security Numbers can also lead to highly targeted phishing campaigns, making it harder to detect scams.
If you received a notification letter from Call-on-Doc, it is important to take immediate steps to protect yourself. Regularly monitor your credit reports for suspicious activity and review all Explanation of Benefits (EOB) statements from your health insurer carefully for services you did not receive. Consider placing a fraud alert or security freeze on your credit files.
As a healthcare provider, Call-on-Doc has a legal obligation under federal and state laws, including HIPAA, to protect patient data with robust security measures. The occurrence of this breach suggests these protocols may have been insufficient. Receiving a data breach notification letter often provides the necessary legal standing to explore your options, and our firm offers a free case review to help you understand your rights.
What to do if you were affected
Based on the categories of information reported in this filing, these steps can help limit the risk of identity theft and fraud.
Freeze your credit
Place a free credit freeze with Equifax, Experian, and TransUnion. A freeze blocks new accounts from being opened in your name and can be lifted anytime.
Watch your financial accounts
Review bank and card statements for unfamiliar activity and turn on transaction alerts. Report anything you don't recognize to your bank right away.
Check for medical identity theft
Review the Explanation of Benefits statements from your health insurer for services or claims you never received, which can signal misuse of your medical identity.
Stay alert to targeted scams
Be cautious of calls, texts, or emails that reference this breach. Legitimate organizations won't ask you to confirm sensitive details through an unsolicited message.
Keep your notification letter
Save the notice you received. It documents that your information was involved and is often needed to enroll in any credit monitoring offered or to join a related legal claim.
After the Call-on-Doc incident: what to do and your options
- What should I do after getting the Call-on-Doc data breach notice?
- Keep the letter and the envelope, and note the date it arrived. Freeze your credit with Equifax, Experian and TransUnion, change any passwords the notice mentions, and sign up for any free credit monitoring the letter offers. Then check whether you may have a claim.
- How many people were affected by the Call-on-Doc data breach, and what was exposed?
- The filing does not give a count of affected people and lists the following information as involved: Full Name, Date of Birth, Social Security Number, Medical Record Number, Health Insurance ID Number, Diagnosis and Treatment Information, Prescription Information, Provider and Treatment Dates, Billing and Financial Information. Your own letter is the best guide to what was exposed about you, since notices are usually tailored to each person.
- Did Call-on-Doc offer free credit monitoring?
- Any free monitoring Call-on-Doc is offering will be described in the notice you received, along with an activation code and a sign-up deadline. Because Social Security numbers are listed in this filing, identity monitoring and a credit freeze matter more than usual. Enrolling does not give up your right to bring a claim.
- Where can I see the official Call-on-Doc breach notice?
- Call-on-Doc's report is published by the Texas Attorney General: https://oag.my.site.com/datasecuritybreachreport/apex/DataSecurityReportsPage#BR-0005352 Compare it with the letter you received to confirm the dates and details match.
- Can I sue Call-on-Doc over the data breach?
- It depends on what was exposed, the law in Texas and your own state, and whether you've been harmed. Most people take part through a class action rather than suing alone. Keep your notification letter — it's the proof that connects you to the breach.
- Do I need a Call-on-Doc data breach lawyer or attorney?
- Whether the company's systems were encrypted by ransomware or data was simply taken, the legal question is the same: did it protect your information the way the law requires? An attorney can review your notice for free, and these cases are usually handled on contingency.
- Is there a Call-on-Doc data breach class action lawsuit?
- Law firms often open an investigation after a breach notice like this one, and a class action lawsuit may follow. This page doesn't confirm that a lawsuit has been filed against Call-on-Doc. You usually don't have to join a class action to be included — if a settlement is reached, class members are notified and can file a claim.
- Is the Call-on-Doc data breach letter legit or a scam?
- A notice from Call-on-Doc in the mail matches the breach Call-on-Doc reported to the Texas Attorney General on September 21, 2026. Check that the company name and dates in your letter match that filing. A real notice of data security incident won't ask for your password, Social Security number or a payment — if it does, contact Call-on-Doc through a phone number or website you find yourself.
- How much could a Call-on-Doc data breach settlement or claim be worth?
- There is no set amount, and no Call-on-Doc settlement is confirmed here. In past data breach settlements, payments depended on what data was exposed and on documented losses — fraud, out-of-pocket costs and time spent dealing with the breach. The filing lists Full Name, Date of Birth, Social Security Number as involved. Keep receipts and records; they're what damages claims are built on.
Source: Texas Attorney General filing
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